Bio

Stephanie Bayer, J.D. is the enterprise Senior Director of Patient Experience for the Cleveland Clinic.  In this role she has responsibilities for supporting patient-facing functions of the division which include Ombudsman Office, Arts and Medicine, Spiritual Care and Healing Services, and Volunteer Services and Healthcare Partners as well as the strategic efforts such as the Center for Excellence in Healthcare Communication, enterprise visitation policies practices, and patient survey and improvement initiatives.   She also has previously served as the Director of the Ombudsman Office, focused on resolving patient and caregiver issues as it relates to serving patients.    She hosts a monthly Studies in Empathy, a Cleveland Clinic podcast, serves on the editorial leadership board of the Journal of Patient Experience, and is a frequent speaker and peer reviewed author for Patient Experience related topics.   

Prior to joining the Cleveland Clinic, she spent over a decade working in healthcare compliance, including responsibilities for both health insurance companies and hospitals.  Stephanie received a Juris Doctor from The Ohio State University Moritz College of Law and BA in Political Science from Baldwin Wallace University.