Layers of standards and measures, mostly rooted in compliance, have mounted for decades -- all in the name of advancing quality and safety. The result is an overburdened workforce that is tired of checking boxes and jumping through hoops and whose been left to believe that quality ‘didn’t work’ or is a ‘waste of time’. Today’s opportunity is to shift from a compliance mindset to an excellence mindset where our workforce is inspired to do their best work, not just get through the motions. Join NAHQ’s CEO, Stephanie Mercado, as she explores a future led by transformational leadership strategies where we reset the definition of healthcare quality and align teams to achieve healthcare excellence.
- Gain strategies to support individuals with chronic conditions every step of the way
- Discuss the role of digital tools and applications to proactively communicate with and engage individuals
- Implement a comprehensive chronic-care strategy by providing access to resources, health coaches, medication, and mental/behavioral health support
- Leverage medical and SDoH data to determine unique needs, tailor care, and sustain healthy behavior change